OM4Biz was built around a simple belief: businesses need operators, not just advisors.
25+ years across Operations · CX · CRM · P&L · Entrepreneurship
Navvin S Bhalla is an entrepreneur and business operator with 25+ years of experience across business operations, customer experience and P&L leadership. He started on the floor of a high-volume QSR operation in Jaipur, then built through Team Leader and Senior Manager roles across three of India's major BPO and CRM operations — IBM Daksh, GTL and Quantum eServices — before becoming Chief Operations Officer for OM4Biz's earliest operating chapter, serving international clients across Mumbai, Dubai and New York.
He then trained for an FAA Flight Dispatcher license at Sheffield School of Aeronautics and moved into aviation, managing inflight duty-free operations for Etihad Airways, before taking full P&L accountability for a 15+ entity conglomerate as General Manager of Star Group. Today, as Founder & Managing Director of OM4Biz Global Services, that same operating discipline — service-level ownership, P&L accountability, and customer experience treated as a measurable commercial asset — is applied to building, running and scaling a six-business portfolio, including D6 Kitchens, which he personally led as General Manager through a pandemic-driven pivot.
"Customer experience strategy, operational discipline, and P&L ownership are inseparable — that's the lens brought to every board, client, and team."