Booking Experience Assessment
The Booking Experience Assessment is provided online by OM4BIZ.
The AED 499 service fee covers one business, one website and one core booking journey, with the deliverables described on the assessment page. Any legally applicable tax, payment currency and final payable amount are confirmed before payment. Your bank may impose its own currency-conversion charges.
Your booking is confirmed after scope agreement and payment. The terms accepted at booking apply to that engagement; later website changes do not alter it without agreement.
Work begins after your consultation and receipt of the required information, unless you authorise an earlier start in writing. We confirm commencement and the delivery date in writing.
Delivery is within three working days after both requirements are complete. Working days are Monday to Friday, excluding public holidays observed by OM4BIZ. Appointment confirmations specify the timezone.
You may reschedule without charge with at least 24 hours’ notice. For shorter notice or a missed appointment, we allow one complimentary replacement appointment. Further appointments are subject to availability and any fee agreed beforehand. A missed consultation does not automatically forfeit your payment.
Cancel before assessment work begins to receive a full refund.
If you cancel after work begins but before delivery, we refund the allocation for components not completed:
| Completed component | Fee allocation |
|---|---|
| Consultation and written assessment with three priority improvements | AED 200 |
| Proposed booking flow and tailored mockup | AED 200 |
| Implementation proposal | AED 99 |
| Total | AED 499 |
We retain only the allocation for fully completed components and supply those materials to you. Partially completed components are not charged. These allocations are for cancellation calculations, not standalone services.
Once all agreed deliverables have been supplied, change-of-mind cancellations are not refundable. This does not limit remedies for missing deliverables, failure to meet the agreed scope or applicable legal rights.
If we cancel before delivery, you may choose a full refund or an alternative arrangement agreed in writing. If we cannot meet the confirmed delivery date for reasons within our control, you may accept a revised date or cancel for a full refund.
We explain what information is needed and pause the delivery period until it is supplied. You may cancel under the rules above. Missing information does not automatically forfeit your payment.
Please raise concerns within seven calendar days of delivery and identify the affected deliverable. This requested reporting period does not limit applicable legal rights.
We acknowledge concerns within two working days and propose a resolution within five working days. Where appropriate, we correct the affected deliverable without additional charge. If we cannot resolve the issue, we offer an appropriate partial or full refund.
One consolidated clarification response within seven calendar days of delivery is included. Corrections needed to fulfil the agreed scope are not chargeable additional work.
We initiate approved refunds within seven working days, normally through the original payment method. Bank or payment-provider processing may take additional time.
We deduct no cancellation administration fee or payment-processing charge. Applicable tax is adjusted accordingly. Refunds are calculated in the payment currency used for the original transaction. Independent bank charges or exchange-rate changes may affect the amount credited in another currency.
Accept the implementation proposal and pay the agreed project deposit within 30 calendar days of receiving it to receive an AED 499 credit against the implementation service fee. The credit applies once, has no cash value and excludes third-party charges. Assessment refunds remain governed by these terms. Implementation is optional and has separately agreed terms.
We commit to the assessment deliverables, not guaranteed booking or revenue increases. Provide accurate business information and materials you are authorised to share. Passwords and identifiable customer records are not required for the standard assessment. Personal information is handled according to the Privacy Policy.
Submit new assessment requests using the request form on the assessment page. For an existing booking, send cancellation, rescheduling or refund requests by replying to your booking-confirmation email. These terms do not exclude or limit mandatory rights or remedies under applicable law.